After confirming payment, we plan to ship the product within 1 to 3 days, excluding Saturdays, Sundays, public holidays, summer holidays, and New Year's holidays.
Delivery/shipping times may vary depending on stock availability.

If the product you receive is defective, damaged, or different from the product you ordered,
Please contact us immediately so we can verify, review and resolve the issue.

Once we receive and inspect your returned item, we will let you know whether your refund has been approved.
Once your refund is approved, it will be credited back to the method of your payment.
About refundPlease refer to
Please note that refunds may take some time to process.

The fastest way to make sure you get what you want is to return the items you have.Once the return is approved, we will purchase the new item separately.

No resale or sharing of personal information

As described in our Privacy Policy, we collect personal information from your interaction with us and our websites through cookies and similar technologies.

We may also share this personal information with third parties, including advertising partners.

This is done to show you adverts on other websites that are more relevant to your interests, and for other reasons described in our Privacy Policy.

You can register as a member on the membership registration page below.
When registering, please be sure to read and agree to the "Personal Information Handling" on this website before registering.

-> Membership registration page

Only one coupon may be used per purchase. Not all coupons may be used on subscriptions.

CHANIDA has not been tested or administered on animals or animal components.